Open-source help desk and ticketing software in 2026
41 open-source projects, ranked by GitHub stars and how recently each was worked on. Community-skeleton leads with 20k stars, ahead of GLPI. 32 had code pushed in the last three months. Most common licenses: MIT (15), AGPL-3.0 (8) and Apache-2.0 (7). Commercial help desk and ticketing software are listed separately.
New this season
-
1
Opendesk useopendesk
The open-source support inbox + live chat and inbox collaboration for teams
Complete system Experimental You are evaluating new self-hosted helpdesks and are willing to adopt very early software.
★ 443 Apache-2.0 Go Active, pushed 8 days ago -
2
ResiMind 1105216375-alt
Neuro-symbolic agents with verified memory. MCP math tools, an algebra repair Skill, and an open challenge. Verify solutions, learn checked rules, and reuse.
Developer tool Experimental You research agent reasoning or verification and want to try a neuro-symbolic approach.
★ 294 MIT Python Active, pushed 18 days ago -
3
NexusDesk GroundedCoreAI
Open-source, self-hosted AI customer service platform built around ReAct agents. Agents retrieve knowledge, call tools, and prepare actions; humans confirm high-impact writes such as ticket creation. Apache-2.0, Postgres-only.
Framework or platform Experimental You want to experiment with building support agents on an open platform you control.
★ 97 Apache-2.0 Python Active, pushed 12 days ago
All open-source help desk and ticketing software, ranked
Complete systems you can adopt 30
-
1
Community-skeleton uvdesk
UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.
Complete system Usable You want a free PHP helpdesk and can live with a slower release pace.
★ 20k OSL-3.0 CSS Active, pushed 26 days ago -
2
GLPI glpi-project
GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
Complete system Production-ready An IT department wants a free, self-hosted helpdesk and asset register and is comfortable with a PHP application.
★ 6.5k GPL-3.0 PHP Active, pushed yesterday -
3
Zammad zammad
Zammad is a web based open source helpdesk/customer support system.
Complete system Production-ready A support team wants a mature, self-hostable alternative to Zendesk or Freshdesk.
★ 6k AGPL-3.0 Ruby Active, pushed 7 days ago -
4
FreeScout freescout-help-desk
FreeScout — Free self-hosted omnichannel AI-powered helpdesk & shared mailbox
Complete system Production-ready A small team wants Help Scout-style email support on cheap PHP hosting.
★ 4.6k AGPL-3.0 PHP Active, pushed 8 days ago -
5
Frappe Helpdesk frappe
Modern, Streamlined, Free and Open Source Customer Service Software
Complete system Usable You already run ERPNext or Frappe and want support tickets in the same system.
★ 3.4k AGPL-3.0 Vue Active, pushed 13 days ago -
6
LibreDesk abhinavxd
Open-source, self-hosted customer support desk in a single binary. A lightweight alternative to Intercom, Zendesk, Chatwoot.
Complete system Usable A small team wants a lightweight self-hosted Intercom or Zendesk replacement that is easy to deploy.
★ 3.1k AGPL-3.0 Go Active, pushed 7 days ago -
7
Faveo Helpdesk faveosuite
Faveo Open source ticketing system build on Laravel framework
Complete system Usable You want a basic self-hosted PHP helpdesk and accept that richer features are paid.
★ 1.3k OSL-3.0 PHP Active, pushed 7 days ago -
8
iTop Combodo
A simple, web based CMDB & IT Service Management tool
Complete system Production-ready You need ITIL processes tied to a data model you can reshape, and want an open-source product with a commercial vendor behind it.
★ 1.2k AGPL-3.0 PHP Active, pushed today -
9
RT bestpractical
Request Tracker, an enterprise-grade issue tracking system
Complete system Production-ready An organisation wants a deeply configurable ticket tracker with decades of production use and has Perl skills.
★ 1.2k GPL-2.0 Perl Active, pushed 3 days ago -
10
osTicket osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later
Complete system Production-ready You need a free, self-hosted support ticket system and do not mind a classic interface.
★ 4k GPL-2.0 PHP Slowing, pushed 5 months ago -
11
Chatwoot Mobile app chatwoot
Mobile app for Chatwoot - React Native
Complete system Production-ready Your team uses Chatwoot and agents need to reply from their phones.
★ 1.1k MIT TypeScript Active, pushed 4 days ago -
12
ITFlow itflow-org
All in One PSA for MSPs, which Unifies client, contact, vendor, asset, license, domain, ssl certificate, password, documentation, file, network and location management with ticketing and billing capabilities, with a client portal on the side.
Complete system Usable A small MSP wants one self-hosted tool for tickets, client documentation and billing instead of several subscriptions.
★ 1k GPL-3.0 PHP Active, pushed 4 days ago -
13
Call-Me miroslavpejic85
📞 Open-source, self-hosted WebRTC click-to-call solution for websites. Add a video Call-Me button and let visitors instantly connect with your team through browser-based video communication. Ideal for customer support, sales, consultations, and remote assistance.
Complete system Usable You want face-to-face video for sales or support from your site without a third-party service.
★ 766 AGPL-3.0 JavaScript Active, pushed 8 days ago -
14
Znuny znuny
Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.
Complete system Production-ready You run OTRS Community or want its process-heavy ticketing without a licence fee.
★ 611 GPL-3.0 Perl Active, pushed 4 days ago -
15
Telegram Support Bot bostrot
A Telegram ticketing/supporting system.
Complete system Usable Your customers or community already talk to you on Telegram and you want lightweight ticketing there.
★ 611 GPL-3.0 TypeScript Active, pushed 2 months ago -
16
Bytedesk Bytedesk
Open Souce IM with AI powered live-chat, email, ticket support, omni-channel customer service，alternative to slack + zendesk/intercom/hubspot/ada/decagon/sierra
Complete system Usable You want a self-hosted Intercom-style chat with AI agents and can operate a Java service.
★ 512 AGPL-3.0 JavaScript Active, pushed 11 days ago -
17
Opendesk useopendesk
The open-source support inbox + live chat and inbox collaboration for teams
Complete system Experimental You are evaluating new self-hosted helpdesks and are willing to adopt very early software.
★ 443 Apache-2.0 Go Active, pushed 8 days ago -
18
Condo open-condo-software
Condo is an Open Source property management SaaS that allows users to manage tickets, resident contacts, properties, payment tracking, create invoices, and oversee a service marketplace, all while offering an extension system for mini-apps, making it an ideal platform for property management companies and those servicing shared properties.
Complete system Usable A property management company wants a self-hosted platform and has developers to adapt it.
★ 427 MIT JavaScript Active, pushed 6 days ago -
19
Project Management devaslanphp
An open source Project management tool based on Laravel and Filament
Complete system Usable A small agency wants a simple self-hosted tracker and is at home with Laravel.
★ 1.1k MIT PHP Slowing, pushed 7 months ago -
20
Tiledesk Tiledesk
Install Tiledesk on your server using Helm for Kubernetes orchestration and Docker Compose for running multi-container Docker applications. Tiledesk provides an open-source solution comparable to Voiceflow, empowering you to create sophisticated LLM-enabled chatbots that seamlessly transition interactions to human agents when needed.
Complete system Usable You want an open-source Voiceflow or Intercom-style setup with bot-to-human handoff on your own servers.
★ 323 MIT Mustache Active, pushed 21 days ago -
21
AgentDesk huabeitech
Open-source AI customer support system. AI-first support, human-ready operations.
Complete system Experimental You want a self-hosted AI-first support desk in Go and are comfortable with a young project.
★ 278 Apache-2.0 Go Active, pushed 27 days ago -
22
Discord-needle MarcusOtter
Needle is a Discord bot that creates Discord threads automatically.
Complete system Production-ready A Discord community or support server wants each question in its own thread.
★ 231 AGPL-3.0 TypeScript Active, pushed 25 days ago -
23
Resgrid Core Resgrid
The Open Source Computer Aided Dispatch (CAD), Personnel, Shift Management, Automatic Vehicle Location (AVL) and Emergency Management Platform that powers Resgrid.com
Complete system Production-ready A volunteer fire service or emergency team needs dispatch and staffing tools, hosted or self-run.
★ 229 Apache-2.0 JavaScript Active, pushed 30 days ago -
24
SupportCompanion macadmins
Self-service, device health and compliance for managed Macs. Works with Munki, Jamf Pro, Intune and Fleet.
Complete system Production-ready Your IT team manages a fleet of Macs and wants to cut routine tickets.
★ 193 Apache-2.0 Swift Active, pushed 36 days ago -
25
Eventmie classiebit
Run your own Events business with Eventmie on your hosting & domain. Open-source self-hosted eventbrite alternative.. Use it as an event ticket selling website or event management platform on your own domain.
Complete system Usable You run events and want ticket sales on your own site without per-ticket platform fees.
★ 190 MIT PHP Active, pushed 3 months ago -
26
Papercups papercups-io
Open-source live customer chat
Complete system Usable You already run it and it covers your needs.
★ 6.1k MIT Elixir Quiet, pushed 3 years ago -
27
Basjoo haoyiyin
Open-source AI customer support platform — RAG knowledge base, multi-provider LLM agents, embeddable chat widget. FastAPI + Next.js + pgvector.
Complete system Experimental A small business wants an AI chat widget answering from its own docs, run in Docker Compose.
★ 164 MIT Python Active, pushed 9 days ago -
28
Chattermate.chat chattermate
Open-source AI customer support platform — AI chatbot with human handoff, Shopify & Slack integrations, visual workflow builder. Self-hosted alternative to Intercom & Zendesk. Apache-2.0.
Complete system Usable A small company wants a self-hosted Intercom or Chatbase alternative using its own LLM key.
★ 129 Apache-2.0 Python Active, pushed 24 days ago -
29
FreeITSM edmozley
A completely free ITSM tool
Complete system Experimental A small UK-style IT team wants a no-per-seat helpdesk on a plain PHP and MySQL server.
★ 119 MIT PHP Active, pushed yesterday -
30
Goflylivechat taoshihan1991
开源在线客服系统GO语言开发GO-FLY,免费在线客服系统/GOFLY LIVE CHAT: open source self-hosted private cloud customer support live chat software by golang
Complete system Usable You want a minimal self-hosted chat widget and can read Chinese documentation.
★ 2.6k Apache-2.0 HTML Quiet, pushed 14 months ago
Frameworks and platforms to build on 1
-
1
NexusDesk GroundedCoreAI
Open-source, self-hosted AI customer service platform built around ReAct agents. Agents retrieve knowledge, call tools, and prepare actions; humans confirm high-impact writes such as ticket creation. Apache-2.0, Postgres-only.
Framework or platform Experimental You want to experiment with building support agents on an open platform you control.
★ 97 Apache-2.0 Python Active, pushed 12 days ago
Building blocks for your own system 5
-
1
Django-helpdesk django-helpdesk
A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.
Building block Production-ready You run a Django site and want a helpdesk inside it rather than a separate product.
★ 1.7k BSD-3-Clause Python Active, pushed 7 days ago -
2
Laravel Ticket coderflexx
A full-featured support ticket system for Laravel with Eloquent models and a clean API
Building block Usable You are adding a support ticket feature to your own Laravel app and want the data layer done.
★ 445 MIT PHP Slowing, pushed 5 months ago -
3
Goch ribice
Self hosted live chat server written in Go
Building block Experimental You want a small Go chat backend to study or embed.
★ 199 MIT Go Quiet, pushed 2 years ago -
4
AddChat Laravel classiebit
AddChat Laravel is a Laravel chat package. Live chat widget for Laravel that also includes multi-user chat, group permissions, customer support chat & more.
Building block Experimental Rarely; better-maintained chat options exist.
★ 139 MIT CSS Quiet, pushed 6 years ago -
5
Chat21-web-widget chat21
Chat widget built on top of Firebase/MQTT to emebd chat features into your web/mobile apps.
Building block Usable You run Tiledesk or Chat21 and need to embed its widget.
★ 100 MIT TypeScript Quiet, pushed 4 years ago
Integrations 3
-
1
Formcreator pluginsGLPI
GLPI Plugin Formcreator (DOWNLOAD : https://github.com/pluginsGLPI/formcreator/releases)
Integration Usable Only if you are on an older GLPI version that still relies on it.
★ 186 GPL-3.0 PHP Active, pushed 20 days ago -
2
Node-crisp-api crisp-im
:zap: Crisp API Node Wrapper
Integration Production-ready Your business uses Crisp and you want to automate it from JavaScript.
★ 113 MIT TypeScript Active, pushed 8 days ago -
3
Intergram idoco
Free live chat widget linked to your Telegram messenger
Integration Experimental You run a small site and want free live chat answered from Telegram.
★ 1.4k MPL-2.0 JavaScript Quiet, pushed 3 years ago
Developer tools 2
-
1
Container-freescout nfrastack
Containerized web based help desk and shared inbox
Developer tool Usable You want to run FreeScout under Docker instead of on a PHP host.
★ 330 MIT Dockerfile Active, pushed 3 months ago -
2
ResiMind 1105216375-alt
Neuro-symbolic agents with verified memory. MCP math tools, an algebra repair Skill, and an open challenge. Verify solutions, learn checked rules, and reuse.
Developer tool Experimental You research agent reasoning or verification and want to try a neuro-symbolic approach.
★ 294 MIT Python Active, pushed 18 days ago
Compared head to head
Looking for an alternative to
Open-source licenses
- Permissive: 23. Use it anywhere, including in closed products. You keep the copyright notice; Apache-2.0 also grants patent rights.
- Strong copyleft: 9. If you distribute the program or anything built on it, you must release the whole source under the same license.
- Network copyleft: 8. Like GPL, and running a changed version as a web service counts as distributing it, so its users get the source too.
- Weak copyleft: 1. Changes to the licensed files must be shared, but you can link them into a closed program.
Languages
PHP 11, Python 5, TypeScript 5, JavaScript 5, Go 4, CSS 2, Perl 2, Ruby 1, Vue 1, Dockerfile 1, Mustache 1, Swift 1, Elixir 1 and HTML 1.
Made software that belongs here? Add it. Listing is free.