Resgrid Core

Judgement

What it is

Complete system

What it does

Computer-aided dispatch, personnel and shift management and vehicle location for fire, EMS and emergency management teams; the code behind Resgrid.com.

Adopt it when

A volunteer fire service or emergency team needs dispatch and staffing tools, hosted or self-run.

Watch out

Self-hosting a .NET dispatch system is serious work, and most users take the hosted service.

Ready for

Production-ready

Runs as

Self-hosted server, cloud service and mobile app

Built with

C#, .NET, JavaScript and SQL Server

How established

Established: started 8 years ago, latest release 4.974.0.

What the license allows

You can build it into a product you sell, as long as you keep its copyright notice.

Judged on 2026-11-03 from the project's README and GitHub data. The license and age lines are worked out directly.

Built from

Follow it down: Resgrid Core → Runtime → LLVM project → runs on a microchip

How compilers were built, back to punched paper tape

Open-source alternatives to Resgrid Core

1. 1
   Community-skeleton uvdesk

   UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.

   Complete system Usable You want a free PHP helpdesk and can live with a slower release pace.

   ★ 20k OSL-3.0 CSS Active, pushed 26 days ago
2. 2
   GLPI glpi-project

   GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

   Complete system Production-ready An IT department wants a free, self-hosted helpdesk and asset register and is comfortable with a PHP application.

   ★ 6.5k GPL-3.0 PHP Active, pushed yesterday
3. 3
   Zammad zammad

   Zammad is a web based open source helpdesk/customer support system.

   Complete system Production-ready A support team wants a mature, self-hostable alternative to Zendesk or Freshdesk.

   ★ 6k AGPL-3.0 Ruby Active, pushed 7 days ago
4. 4
   FreeScout freescout-help-desk

   FreeScout — Free self-hosted omnichannel AI-powered helpdesk & shared mailbox

   Complete system Production-ready A small team wants Help Scout-style email support on cheap PHP hosting.

   ★ 4.6k AGPL-3.0 PHP Active, pushed 8 days ago
5. 5
   Frappe Helpdesk frappe

   Modern, Streamlined, Free and Open Source Customer Service Software

   Complete system Usable You already run ERPNext or Frappe and want support tickets in the same system.

   ★ 3.4k AGPL-3.0 Vue Active, pushed 13 days ago
6. 6
   LibreDesk abhinavxd

   Open-source, self-hosted customer support desk in a single binary. A lightweight alternative to Intercom, Zendesk, Chatwoot.

   Complete system Usable A small team wants a lightweight self-hosted Intercom or Zendesk replacement that is easy to deploy.

   ★ 3.1k AGPL-3.0 Go Active, pushed 7 days ago
7. 7
   Django-helpdesk django-helpdesk

   A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

   Building block Production-ready You run a Django site and want a helpdesk inside it rather than a separate product.

   ★ 1.7k BSD-3-Clause Python Active, pushed 7 days ago
8. 8
   Faveo Helpdesk faveosuite

   Faveo Open source ticketing system build on Laravel framework

   Complete system Usable You want a basic self-hosted PHP helpdesk and accept that richer features are paid.

   ★ 1.3k OSL-3.0 PHP Active, pushed 7 days ago

Commercial help desk and ticketing software

1. 1
   Salesforce Service Cloud Salesforce, Inc.

   Enable your team with customer service support software and solutions powered by AI to create connected, efficient, and scalable service that customers love.

   Complete system Production-ready A large contact centre needs complex routing and processes tied to Salesforce customer data.

   Commercial
2. 2
   LiveChat Text S.A.

   Text is live chat software for your website with an AI Agent that answers 24/7. Qualify leads and track sales from chats. Start your free 14-day trial.

   Complete system Production-ready An online shop or service business wants dedicated live chat on its website with staff answering in real time.

   522 readers a month Since 2002 Commercial
3. 3
   Zendesk Suite Zendesk

   Move beyond deflection with AI agents that resolve issues end-to-end. Improve service quality, speed, and scale. Start your free trial.

   Complete system Production-ready A support team handling volume across email, chat and phone wants the most widely integrated helpdesk.

   Commercial
4. 4
   ServiceNow IT Service Management ServiceNow

   Complete system Production-ready A large enterprise needs ITIL-aligned service management at scale and will fund a platform team.

   Commercial
5. 5
   Jira Service Management Atlassian

   Deliver exceptional service at scale with Jira Service Management. AI-powered ITSM for incident response, change management, and request fulfillment.

   Complete system Production-ready An IT or ops team whose engineers already work in Jira wants service requests linked to development work.

   Commercial
6. 6
   HubSpot Service Hub HubSpot, Inc.

   Transform your customer experience with HubSpot

   Complete system Production-ready A company already running sales and marketing on HubSpot wants support tickets on the same customer records.

   Commercial