Community-skeleton vs Salesforce Service Cloud
Community-skeleton and Salesforce Service Cloud are both help desk software. Community-skeleton is open source under OSL-3.0, with 20k GitHub stars. Salesforce Service Cloud is a commercial product from Salesforce, Inc.
Which to pick
- Pick Community-skeleton when
- You want a free PHP helpdesk and can live with a slower release pace.
- Pick Salesforce Service Cloud when
- A large contact centre needs complex routing and processes tied to Salesforce customer data.
Side by side
UVdesk's open-source helpdesk: email ticketing, workflows, knowledge base and agent permissions on Symfony.
Salesforce's customer service platform with case management, omnichannel routing, knowledge, field service add-ons and AI agents.
Releases are infrequent, community support is thin, and the vendor pushes its paid SaaS; star count overstates activity.
Costly and admin-heavy; small teams pay for far more than they use.
Usable
Production-ready
Self-hosted server and cloud service
Cloud service and mobile app
PHP, Symfony and MySQL
Apex
Open source, OSL-3.0 (strong copyleft)
Closed source, sold by Salesforce, Inc.
Use inside your business is unrestricted, but anything you distribute that includes it must be released under the same license.
Closed source: you use it under the maker's terms and cannot change or resell the code.
20k GitHub stars
No Wikipedia article of its own
Established: started 8 years ago, latest release v1.1.8.
Not known
Other comparisons
More help desk and ticketing software
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.