Telegram Support Bot

Judgement

What it is

Complete system

What it does

A bot that turns messages sent to it on Telegram or Signal into tickets in a staff group, where staff reply directly; optional LLM-assisted answers.

Adopt it when

Your customers or community already talk to you on Telegram and you want lightweight ticketing there.

Watch out

Small project mostly run by one person; it is not a full helpdesk.

Ready for

Usable

Runs as

Self-hosted server

Built with

TypeScript, Express, MongoDB and Socket.IO

How established

Established: started 9 years ago, latest release v5.0.0.

What the license allows

Use inside your business is unrestricted, but anything you distribute that includes it must be released under the same license.

Judged on 2026-11-03 from the project's README and GitHub data. The license and age lines are worked out directly.

Built from

Follow it down: Telegram Support Bot → TypeScript → Go → runs on a microchip

How compilers were built, back to punched paper tape

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