LiveChat vs Salesforce Service Cloud
LiveChat and Salesforce Service Cloud are both help desk software. LiveChat is a commercial product from Text S.A. Salesforce Service Cloud is a commercial product from Salesforce, Inc.
Which to pick
- Pick LiveChat when
- An online shop or service business wants dedicated live chat on its website with staff answering in real time.
- Pick Salesforce Service Cloud when
- A large contact centre needs complex routing and processes tied to Salesforce customer data.
Side by side
Website live chat software with an AI agent, canned responses, chat routing and sales tracking.
Salesforce's customer service platform with case management, omnichannel routing, knowledge, field service add-ons and AI agents.
Per-agent pricing is high for a single channel.
Costly and admin-heavy; small teams pay for far more than they use.
Production-ready (both)
Cloud service, desktop app and mobile app
Cloud service and mobile app
Not published
Apex
Closed source, sold by Text S.A.
Closed source, sold by Salesforce, Inc.
Closed source: you use it under the maker's terms and cannot change or resell the code. (both)
522 Wikipedia readers a month on phones
No Wikipedia article of its own
Other comparisons
More help desk and ticketing software
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.