GLPI vs Salesforce Service Cloud
GLPI and Salesforce Service Cloud are both help desk software. GLPI is open source under GPL-3.0, with 6.5k GitHub stars. Salesforce Service Cloud is a commercial product from Salesforce, Inc.
Which to pick
- Pick GLPI when
- An IT department wants a free, self-hosted helpdesk and asset register and is comfortable with a PHP application.
- Pick Salesforce Service Cloud when
- A large contact centre needs complex routing and processes tied to Salesforce customer data.
Side by side
IT asset management and ITIL service desk in one: inventory of computers and software, licences, contracts, tickets, changes and a knowledge base.
Salesforce's customer service platform with case management, omnichannel routing, knowledge, field service add-ons and AI agents.
Configuration is deep and the interface takes training; some plugins and hosted options are sold by Teclib.
Costly and admin-heavy; small teams pay for far more than they use.
Production-ready (both)
Self-hosted server and cloud service
Cloud service and mobile app
PHP, Symfony, Vue and MySQL
Apex
Open source, GPL-3.0 (strong copyleft)
Closed source, sold by Salesforce, Inc.
Use inside your business is unrestricted, but anything you distribute that includes it must be released under the same license.
Closed source: you use it under the maker's terms and cannot change or resell the code.
6.5k GitHub stars
No Wikipedia article of its own
Established: started 11 years ago, latest release 12.0.1.
Not known
Other comparisons
More help desk and ticketing software
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.