GLPI vs LiveChat
GLPI and LiveChat are both help desk software. GLPI is open source under GPL-3.0, with 6.5k GitHub stars. LiveChat is a commercial product from Text S.A.
Which to pick
- Pick GLPI when
- An IT department wants a free, self-hosted helpdesk and asset register and is comfortable with a PHP application.
- Pick LiveChat when
- An online shop or service business wants dedicated live chat on its website with staff answering in real time.
Side by side
IT asset management and ITIL service desk in one: inventory of computers and software, licences, contracts, tickets, changes and a knowledge base.
Website live chat software with an AI agent, canned responses, chat routing and sales tracking.
Configuration is deep and the interface takes training; some plugins and hosted options are sold by Teclib.
Per-agent pricing is high for a single channel.
Production-ready (both)
Self-hosted server and cloud service
Cloud service, desktop app and mobile app
PHP, Symfony, Vue and MySQL
Not published
Open source, GPL-3.0 (strong copyleft)
Closed source, sold by Text S.A.
Use inside your business is unrestricted, but anything you distribute that includes it must be released under the same license.
Closed source: you use it under the maker's terms and cannot change or resell the code.
6.5k GitHub stars
522 Wikipedia readers a month on phones
Established: started 11 years ago, latest release 12.0.1.
Not known
Other comparisons
More help desk and ticketing software
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.