Alternatives to Zendesk in 2026

Community-skeleton uvdesk

UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.

Complete system Usable You want a free PHP helpdesk and can live with a slower release pace.

★ 20k OSL-3.0 CSS Active, pushed 27 days ago

GLPI glpi-project

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

Complete system Production-ready An IT department wants a free, self-hosted helpdesk and asset register and is comfortable with a PHP application.

★ 6.5k GPL-3.0 PHP Active, pushed yesterday

Zammad zammad

Zammad is a web based open source helpdesk/customer support system.

Complete system Production-ready A support team wants a mature, self-hostable alternative to Zendesk or Freshdesk.

★ 6k AGPL-3.0 Ruby Active, pushed 7 days ago

FreeScout freescout-help-desk

FreeScout — Free self-hosted omnichannel AI-powered helpdesk & shared mailbox

Complete system Production-ready A small team wants Help Scout-style email support on cheap PHP hosting.

★ 4.6k AGPL-3.0 PHP Active, pushed 8 days ago

Frappe Helpdesk frappe

Modern, Streamlined, Free and Open Source Customer Service Software

Complete system Usable You already run ERPNext or Frappe and want support tickets in the same system.

★ 3.4k AGPL-3.0 Vue Active, pushed 13 days ago

LibreDesk abhinavxd

Open-source, self-hosted customer support desk in a single binary. A lightweight alternative to Intercom, Zendesk, Chatwoot.

Complete system Usable A small team wants a lightweight self-hosted Intercom or Zendesk replacement that is easy to deploy.

★ 3.1k AGPL-3.0 Go Active, pushed 7 days ago

Django-helpdesk django-helpdesk

A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

Building block Production-ready You run a Django site and want a helpdesk inside it rather than a separate product.

★ 1.7k BSD-3-Clause Python Active, pushed 7 days ago

Faveo Helpdesk faveosuite

Faveo Open source ticketing system build on Laravel framework

Complete system Usable You want a basic self-hosted PHP helpdesk and accept that richer features are paid.

★ 1.3k OSL-3.0 PHP Active, pushed 7 days ago

iTop Combodo

A simple, web based CMDB & IT Service Management tool

Complete system Production-ready You need ITIL processes tied to a data model you can reshape, and want an open-source product with a commercial vendor behind it.

★ 1.2k AGPL-3.0 PHP Active, pushed today

RT bestpractical

Request Tracker, an enterprise-grade issue tracking system

Complete system Production-ready An organisation wants a deeply configurable ticket tracker with decades of production use and has Perl skills.

★ 1.2k GPL-2.0 Perl Active, pushed 3 days ago

osTicket osTicket

The osTicket open source ticketing system official project repository, for versions 1.8 and later

Complete system Production-ready You need a free, self-hosted support ticket system and do not mind a classic interface.

★ 4k GPL-2.0 PHP Slowing, pushed 5 months ago

Chatwoot Mobile app chatwoot

Mobile app for Chatwoot - React Native

Complete system Production-ready Your team uses Chatwoot and agents need to reply from their phones.

★ 1.1k MIT TypeScript Active, pushed 4 days ago

ITFlow itflow-org

All in One PSA for MSPs, which Unifies client, contact, vendor, asset, license, domain, ssl certificate, password, documentation, file, network and location management with ticketing and billing capabilities, with a client portal on the side.

Complete system Usable A small MSP wants one self-hosted tool for tickets, client documentation and billing instead of several subscriptions.

★ 1k GPL-3.0 PHP Active, pushed 4 days ago

Call-Me miroslavpejic85

📞 Open-source, self-hosted WebRTC click-to-call solution for websites. Add a video Call-Me button and let visitors instantly connect with your team through browser-based video communication. Ideal for customer support, sales, consultations, and remote assistance.

Complete system Usable You want face-to-face video for sales or support from your site without a third-party service.

★ 766 AGPL-3.0 JavaScript Active, pushed 8 days ago

Znuny znuny

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

Complete system Production-ready You run OTRS Community or want its process-heavy ticketing without a licence fee.

★ 611 GPL-3.0 Perl Active, pushed 4 days ago

Telegram Support Bot bostrot

A Telegram ticketing/supporting system.

Complete system Usable Your customers or community already talk to you on Telegram and you want lightweight ticketing there.

★ 611 GPL-3.0 TypeScript Active, pushed 2 months ago

Bytedesk Bytedesk

Open Souce IM with AI powered live-chat, email, ticket support, omni-channel customer service，alternative to slack + zendesk/intercom/hubspot/ada/decagon/sierra

Complete system Usable You want a self-hosted Intercom-style chat with AI agents and can operate a Java service.

★ 512 AGPL-3.0 JavaScript Active, pushed 11 days ago

Opendesk useopendesk

The open-source support inbox + live chat and inbox collaboration for teams

Complete system Experimental You are evaluating new self-hosted helpdesks and are willing to adopt very early software.

★ 443 Apache-2.0 Go Active, pushed 8 days ago

Condo open-condo-software

Condo is an Open Source property management SaaS that allows users to manage tickets, resident contacts, properties, payment tracking, create invoices, and oversee a service marketplace, all while offering an extension system for mini-apps, making it an ideal platform for property management companies and those servicing shared properties.

Complete system Usable A property management company wants a self-hosted platform and has developers to adapt it.

★ 427 MIT JavaScript Active, pushed 7 days ago

Project Management devaslanphp

An open source Project management tool based on Laravel and Filament

Complete system Usable A small agency wants a simple self-hosted tracker and is at home with Laravel.

★ 1.1k MIT PHP Slowing, pushed 7 months ago

Container-freescout nfrastack

Containerized web based help desk and shared inbox

Developer tool Usable You want to run FreeScout under Docker instead of on a PHP host.

★ 330 MIT Dockerfile Active, pushed 3 months ago

Tiledesk Tiledesk

Install Tiledesk on your server using Helm for Kubernetes orchestration and Docker Compose for running multi-container Docker applications. Tiledesk provides an open-source solution comparable to Voiceflow, empowering you to create sophisticated LLM-enabled chatbots that seamlessly transition interactions to human agents when needed.

Complete system Usable You want an open-source Voiceflow or Intercom-style setup with bot-to-human handoff on your own servers.

★ 323 MIT Mustache Active, pushed 21 days ago

ResiMind 1105216375-alt

Neuro-symbolic agents with verified memory. MCP math tools, an algebra repair Skill, and an open challenge. Verify solutions, learn checked rules, and reuse.

Developer tool Experimental You research agent reasoning or verification and want to try a neuro-symbolic approach.

★ 294 MIT Python Active, pushed 18 days ago

AgentDesk huabeitech

Open-source AI customer support system. AI-first support, human-ready operations.

Complete system Experimental You want a self-hosted AI-first support desk in Go and are comfortable with a young project.

★ 278 Apache-2.0 Go Active, pushed 27 days ago

Discord-needle MarcusOtter

Needle is a Discord bot that creates Discord threads automatically.

Complete system Production-ready A Discord community or support server wants each question in its own thread.

★ 231 AGPL-3.0 TypeScript Active, pushed 25 days ago

Resgrid Core Resgrid

The Open Source Computer Aided Dispatch (CAD), Personnel, Shift Management, Automatic Vehicle Location (AVL) and Emergency Management Platform that powers Resgrid.com

Complete system Production-ready A volunteer fire service or emergency team needs dispatch and staffing tools, hosted or self-run.

★ 229 Apache-2.0 JavaScript Active, pushed 30 days ago

SupportCompanion macadmins

Self-service, device health and compliance for managed Macs. Works with Munki, Jamf Pro, Intune and Fleet.

Complete system Production-ready Your IT team manages a fleet of Macs and wants to cut routine tickets.

★ 193 Apache-2.0 Swift Active, pushed 36 days ago

Eventmie classiebit

Run your own Events business with Eventmie on your hosting & domain. Open-source self-hosted eventbrite alternative.. Use it as an event ticket selling website or event management platform on your own domain.

Complete system Usable You run events and want ticket sales on your own site without per-ticket platform fees.

★ 190 MIT PHP Active, pushed 3 months ago

Papercups papercups-io

Open-source live customer chat

Complete system Usable You already run it and it covers your needs.

★ 6.1k MIT Elixir Quiet, pushed 3 years ago

Formcreator pluginsGLPI

GLPI Plugin Formcreator (DOWNLOAD : https://github.com/pluginsGLPI/formcreator/releases)

Integration Usable Only if you are on an older GLPI version that still relies on it.

★ 186 GPL-3.0 PHP Active, pushed 20 days ago

Laravel Ticket coderflexx

A full-featured support ticket system for Laravel with Eloquent models and a clean API

Building block Usable You are adding a support ticket feature to your own Laravel app and want the data layer done.

★ 445 MIT PHP Slowing, pushed 5 months ago

Basjoo haoyiyin

Open-source AI customer support platform — RAG knowledge base, multi-provider LLM agents, embeddable chat widget. FastAPI + Next.js + pgvector.

Complete system Experimental A small business wants an AI chat widget answering from its own docs, run in Docker Compose.

★ 164 MIT Python Active, pushed 9 days ago

Chattermate.chat chattermate

Open-source AI customer support platform — AI chatbot with human handoff, Shopify & Slack integrations, visual workflow builder. Self-hosted alternative to Intercom & Zendesk. Apache-2.0.

Complete system Usable A small company wants a self-hosted Intercom or Chatbase alternative using its own LLM key.

★ 129 Apache-2.0 Python Active, pushed 24 days ago

FreeITSM edmozley

A completely free ITSM tool

Complete system Experimental A small UK-style IT team wants a no-per-seat helpdesk on a plain PHP and MySQL server.

★ 119 MIT PHP Active, pushed yesterday

Node-crisp-api crisp-im

:zap: Crisp API Node Wrapper

Integration Production-ready Your business uses Crisp and you want to automate it from JavaScript.

★ 113 MIT TypeScript Active, pushed 8 days ago

Goflylivechat taoshihan1991

开源在线客服系统GO语言开发GO-FLY,免费在线客服系统/GOFLY LIVE CHAT: open source self-hosted private cloud customer support live chat software by golang

Complete system Usable You want a minimal self-hosted chat widget and can read Chinese documentation.

★ 2.6k Apache-2.0 HTML Quiet, pushed 14 months ago

NexusDesk GroundedCoreAI

Open-source, self-hosted AI customer service platform built around ReAct agents. Agents retrieve knowledge, call tools, and prepare actions; humans confirm high-impact writes such as ticket creation. Apache-2.0, Postgres-only.

Framework or platform Experimental You want to experiment with building support agents on an open platform you control.

★ 97 Apache-2.0 Python Active, pushed 12 days ago

Intergram idoco

Free live chat widget linked to your Telegram messenger

Integration Experimental You run a small site and want free live chat answered from Telegram.

★ 1.4k MPL-2.0 JavaScript Quiet, pushed 3 years ago

Goch ribice

Self hosted live chat server written in Go

Building block Experimental You want a small Go chat backend to study or embed.

★ 199 MIT Go Quiet, pushed 2 years ago

AddChat Laravel classiebit

AddChat Laravel is a Laravel chat package. Live chat widget for Laravel that also includes multi-user chat, group permissions, customer support chat & more.

Building block Experimental Rarely; better-maintained chat options exist.

★ 139 MIT CSS Quiet, pushed 6 years ago

Chat21-web-widget chat21

Chat widget built on top of Firebase/MQTT to emebd chat features into your web/mobile apps.

Building block Usable You run Tiledesk or Chat21 and need to embed its widget.

★ 100 MIT TypeScript Quiet, pushed 4 years ago

Salesforce Service Cloud Salesforce, Inc.

Enable your team with customer service support software and solutions powered by AI to create connected, efficient, and scalable service that customers love.

Complete system Production-ready A large contact centre needs complex routing and processes tied to Salesforce customer data.

Commercial

LiveChat Text S.A.

Text is live chat software for your website with an AI Agent that answers 24/7. Qualify leads and track sales from chats. Start your free 14-day trial.

Complete system Production-ready An online shop or service business wants dedicated live chat on its website with staff answering in real time.

522 readers a month Since 2002 Commercial

ServiceNow IT Service Management ServiceNow

Complete system Production-ready A large enterprise needs ITIL-aligned service management at scale and will fund a platform team.

Commercial

Jira Service Management Atlassian

Deliver exceptional service at scale with Jira Service Management. AI-powered ITSM for incident response, change management, and request fulfillment.

Complete system Production-ready An IT or ops team whose engineers already work in Jira wants service requests linked to development work.

Commercial

HubSpot Service Hub HubSpot, Inc.

Transform your customer experience with HubSpot

Complete system Production-ready A company already running sales and marketing on HubSpot wants support tickets on the same customer records.

Commercial

Zoho Desk Zoho Corporation

Zoho Desk is a unified help desk platform built for the smoothest AI-human collaboration. Deliver world-class support at scale. Get a flexible free trial.

Complete system Production-ready A cost-conscious support team, particularly one already on Zoho CRM, wants a full helpdesk cheaply.

Commercial

ManageEngine ServiceDesk Plus Zoho Corporation

Deliver smart service experiences with ServiceDesk Plus, the AI-driven service desk built on ITIL best practices. Unify ITSM, ITAM, and ESM on one platform. Try it for free.

Complete system Production-ready An IT department wants a full-featured service desk it can host on its own servers at moderate cost.

Commercial

Intercom Intercom, Inc.

Complete system Production-ready A SaaS or app business wants in-product chat and AI-first support with handoff to human agents.

Commercial

Kayako Kayako

Automate 60% of support tickets with Kayako's AI-first customer support platform. Discover how companies save $500K yearly. Get your personalized demo today.

Complete system Usable You already use Kayako and are weighing whether to stay.

29 readers a month Since 2001 Commercial

Freshdesk Freshworks

Boost agent productivity and deliver seamless customer experiences with Freshdesk, an AI-powered customer service solution with omnichannel ticketing and automated workflows.

Complete system Production-ready A small or midsize support team wants Zendesk-like features at a lower price.

Commercial

Freshservice Freshworks

Deliver enterprise IT service with Freshservice, an AI-powered ITSM platform that's quick to deploy, easy to use, and drives productivity and business impact.

Complete system Production-ready A midsize IT team wants ITIL processes without ServiceNow's cost or implementation time.

Commercial

Help Scout Help Scout

Help Scout delivers all the powerful, intuitive features you need to deliver exceptional support at a fraction of the cost of other customer service platforms.

Complete system Production-ready A small support team wants customer email handled cleanly without the overhead of a ticketing system.

25 readers a month Commercial

SysAid SysAid Technologies

Stop managing a queue. SysAid

Complete system Production-ready A small or midsize IT team wants a service desk with built-in asset discovery and automation.

Commercial

Front Front

Deliver exceptional service with Front, the platform where support, sales, operations, and AI agents come together to resolve complex customer work.

Complete system Production-ready Operations, account management or support teams handle customer email together and want collaboration without a ticket portal.

Commercial

Gorgias Gorgias

Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting.

Complete system Production-ready A Shopify store handles a lot of 'where is my order' and return requests.

Commercial

Gladly Gladly

Gladly brings agentic commerce to your site for premium ecommerce support. See how it works.

Complete system Production-ready A mid-to-large consumer brand wants service agents to see each customer's full history and help them shop.

Commercial

Hiver Hiver

More than 10,000 teams use Hiver to tackle complex support across channels with AI, cross-team collaboration, ticketing, and workflows.

Complete system Production-ready A team on Google Workspace wants shared inbox workflows without leaving Gmail.

Commercial

Tidio Tidio

See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute.

Complete system Production-ready A small e-commerce store wants a cheap chat widget that answers common questions automatically.

Commercial

Crisp Crisp IM

Complete system Production-ready A small startup wants chat and shared inbox for the whole team without per-seat pricing.

Commercial

tawk.to tawk.to

One free inbox for all your customer channels. Live chat, ticketing, knowledge base, AI assist, and CRM — all in one place. Trusted by 6M+ businesses.

Complete system Production-ready A small business wants website chat at no cost and can live with tawk.to branding.

Commercial

ConnectWise PSA ConnectWise

Maximize revenue predictability with powerful MSP PSA software. Integrated help desk, sales & marketing, procurement, time tracking & billing. Start your free trial today!

Complete system Production-ready An IT managed service provider needs to run tickets, agreements and billing in one MSP-specific system.

Commercial

HaloITSM Halo Service Solutions

Intuitive ITSM software for your Service Desk. Standardise your processes with a single, all-inclusive, unlimited IT service desk solution. Try for free!

Complete system Production-ready A midsize IT team wants full ITSM features without module-based pricing.

Commercial