LiveChat vs Tiledesk
LiveChat and Tiledesk are both live chat software. LiveChat is a commercial product from Text S.A. Tiledesk is open source under MIT, with 323 GitHub stars.
Which to pick
- Pick LiveChat when
- An online shop or service business wants dedicated live chat on its website with staff answering in real time.
- Pick Tiledesk when
- You want an open-source Voiceflow or Intercom-style setup with bot-to-human handoff on your own servers.
Side by side
Website live chat software with an AI agent, canned responses, chat routing and sales tracking.
Installation files (Helm and Docker Compose) for Tiledesk, a live chat platform with LLM chatbots that hand over to human agents across web and mobile.
Per-agent pricing is high for a single channel.
Many containers to run; this repo is only the deployment wrapper, and the company's cloud is the easier route.
Production-ready
Usable
Cloud service, desktop app and mobile app
Self-hosted server and cloud service
Not published
Node.js, Express, MongoDB and Kubernetes
Closed source, sold by Text S.A.
Open source, MIT (permissive)
Closed source: you use it under the maker's terms and cannot change or resell the code.
You can build it into a product you sell, as long as you keep its copyright notice.
522 Wikipedia readers a month on phones
323 GitHub stars
Not known
Established: started 6 years ago, latest release 1.2.1.
Other comparisons
More live chat and customer messaging tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.