Intercom vs LiveChat
Intercom and LiveChat are both live chat software. Intercom is a commercial product from Intercom, Inc. LiveChat is a commercial product from Text S.A.
Which to pick
- Pick Intercom when
- A SaaS or app business wants in-product chat and AI-first support with handoff to human agents.
- Pick LiveChat when
- An online shop or service business wants dedicated live chat on its website with staff answering in real time.
Side by side
Customer messaging platform with in-app and web chat, helpdesk, help centre, product tours and the Fin AI agent.
Website live chat software with an AI agent, canned responses, chat routing and sales tracking.
Seat prices plus per-resolution AI fees make costs hard to predict.
Per-agent pricing is high for a single channel.
Production-ready (both)
Cloud service and mobile app
Cloud service, desktop app and mobile app
Not published (both)
Closed source, sold by Intercom, Inc.
Closed source, sold by Text S.A.
Closed source: you use it under the maker's terms and cannot change or resell the code. (both)
No Wikipedia article of its own
522 Wikipedia readers a month on phones
Other comparisons
More live chat and customer messaging tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.