LiveChat vs Tidio
LiveChat and Tidio are both live chat software. LiveChat is a commercial product from Text S.A. Tidio is a commercial product from Tidio.
Which to pick
- Pick LiveChat when
- An online shop or service business wants dedicated live chat on its website with staff answering in real time.
- Pick Tidio when
- A small e-commerce store wants a cheap chat widget that answers common questions automatically.
Side by side
Website live chat software with an AI agent, canned responses, chat routing and sales tracking.
Live chat and chatbot widget for small online stores, with the Lyro AI agent answering FAQs.
Per-agent pricing is high for a single channel.
AI conversations are capped by plan and costs rise as usage grows.
Production-ready (both)
Cloud service, desktop app and mobile app
Cloud service and mobile app
Not published (both)
Closed source, sold by Text S.A.
Closed source, sold by Tidio
Closed source: you use it under the maker's terms and cannot change or resell the code. (both)
522 Wikipedia readers a month on phones
No Wikipedia article of its own
Other comparisons
More live chat and customer messaging tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.