Crisp vs LiveChat
Crisp and LiveChat are both live chat software. Crisp is a commercial product from Crisp IM. LiveChat is a commercial product from Text S.A.
Which to pick
- Pick Crisp when
- A small startup wants chat and shared inbox for the whole team without per-seat pricing.
- Pick LiveChat when
- An online shop or service business wants dedicated live chat on its website with staff answering in real time.
Side by side
Customer messaging with website chat, shared inbox, knowledge base, chatbots and campaigns, priced per workspace rather than per seat.
Website live chat software with an AI agent, canned responses, chat routing and sales tracking.
It is a small vendor and AI features are limited on lower plans.
Per-agent pricing is high for a single channel.
Production-ready (both)
Cloud service, mobile app and desktop app
Cloud service, desktop app and mobile app
Not published (both)
Closed source, sold by Crisp IM
Closed source, sold by Text S.A.
Closed source: you use it under the maker's terms and cannot change or resell the code. (both)
No Wikipedia article of its own
522 Wikipedia readers a month on phones
Other comparisons
More live chat and customer messaging tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.