Crisp vs Intercom
Crisp and Intercom are both live chat software. Crisp is a commercial product from Crisp IM. Intercom is a commercial product from Intercom, Inc.
Which to pick
- Pick Crisp when
- A small startup wants chat and shared inbox for the whole team without per-seat pricing.
- Pick Intercom when
- A SaaS or app business wants in-product chat and AI-first support with handoff to human agents.
Side by side
Customer messaging with website chat, shared inbox, knowledge base, chatbots and campaigns, priced per workspace rather than per seat.
Customer messaging platform with in-app and web chat, helpdesk, help centre, product tours and the Fin AI agent.
It is a small vendor and AI features are limited on lower plans.
Seat prices plus per-resolution AI fees make costs hard to predict.
Production-ready (both)
Cloud service, mobile app and desktop app
Cloud service and mobile app
Not published (both)
Closed source, sold by Crisp IM
Closed source, sold by Intercom, Inc.
Closed source: you use it under the maker's terms and cannot change or resell the code. (both)
No Wikipedia article of its own (both)
Other comparisons
More live chat and customer messaging tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.