Tidio vs Tiledesk
Tidio and Tiledesk are both live chat software. Tidio is a commercial product from Tidio. Tiledesk is open source under MIT, with 323 GitHub stars.
Which to pick
- Pick Tidio when
- A small e-commerce store wants a cheap chat widget that answers common questions automatically.
- Pick Tiledesk when
- You want an open-source Voiceflow or Intercom-style setup with bot-to-human handoff on your own servers.
Side by side
Live chat and chatbot widget for small online stores, with the Lyro AI agent answering FAQs.
Installation files (Helm and Docker Compose) for Tiledesk, a live chat platform with LLM chatbots that hand over to human agents across web and mobile.
AI conversations are capped by plan and costs rise as usage grows.
Many containers to run; this repo is only the deployment wrapper, and the company's cloud is the easier route.
Production-ready
Usable
Cloud service and mobile app
Self-hosted server and cloud service
Not published
Node.js, Express, MongoDB and Kubernetes
Closed source, sold by Tidio
Open source, MIT (permissive)
Closed source: you use it under the maker's terms and cannot change or resell the code.
You can build it into a product you sell, as long as you keep its copyright notice.
No Wikipedia article of its own
323 GitHub stars
Not known
Established: started 6 years ago, latest release 1.2.1.
Other comparisons
More live chat and customer messaging tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.