LibreDesk vs Tidio
LibreDesk and Tidio are both live chat software. LibreDesk is open source under AGPL-3.0, with 3.1k GitHub stars. Tidio is a commercial product from Tidio.
Which to pick
- Pick LibreDesk when
- A small team wants a lightweight self-hosted Intercom or Zendesk replacement that is easy to deploy.
- Pick Tidio when
- A small e-commerce store wants a cheap chat widget that answers common questions automatically.
Side by side
A customer support desk for email, live chat and WhatsApp, with shared inbox, automations and SLAs, distributed as a single Go binary.
Live chat and chatbot widget for small online stores, with the Lyro AI agent answering FAQs.
About 18 months old with one main maintainer.
AI conversations are capped by plan and costs rise as usage grows.
Usable
Production-ready
Self-hosted server
Cloud service and mobile app
Go, Vue, PostgreSQL and Redis
Not published
Open source, AGPL-3.0 (network copyleft)
Closed source, sold by Tidio
Use inside your business is unrestricted. If you change it and let customers use it over the internet, you must publish your changes.
Closed source: you use it under the maker's terms and cannot change or resell the code.
3.1k GitHub stars
No Wikipedia article of its own
Established: started 2 years ago, latest release v2.9.2.
Not known
Other comparisons
More live chat and customer messaging tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.