Bytedesk vs Tiledesk
Bytedesk and Tiledesk are both live chat software. Bytedesk is open source under AGPL-3.0, with 512 GitHub stars. Tiledesk is open source under MIT, with 323 GitHub stars.
Which to pick
- Pick Bytedesk when
- You want a self-hosted Intercom-style chat with AI agents and can operate a Java service.
- Pick Tiledesk when
- You want an open-source Voiceflow or Intercom-style setup with bot-to-human handoff on your own servers.
Side by side
Team chat plus omnichannel customer service with live chat, email, tickets and LLM-based chatbots using RAG.
Installation files (Helm and Docker Compose) for Tiledesk, a live chat platform with LLM chatbots that hand over to human agents across web and mobile.
Chinese-first project and community, AGPL licence, and some features sit in a commercial edition.
Many containers to run; this repo is only the deployment wrapper, and the company's cloud is the easier route.
Usable (both)
Self-hosted server and cloud service (both)
Java and JavaScript
Node.js, Express, MongoDB and Kubernetes
Open source, AGPL-3.0 (network copyleft)
Open source, MIT (permissive)
Use inside your business is unrestricted. If you change it and let customers use it over the internet, you must publish your changes.
You can build it into a product you sell, as long as you keep its copyright notice.
512 GitHub stars
323 GitHub stars
Established: started 3 years ago, latest release v5.0.0.
Established: started 6 years ago, latest release 1.2.1.
Other comparisons
More live chat and customer messaging tools
Both sides were judged on 2026-11-03 from each project's README and GitHub data. License, age and popularity lines are worked out directly.