Assembly Line

Freshservice

Deliver enterprise IT service with Freshservice, an AI-powered ITSM platform that's quick to deploy, easy to use, and drives productivity and business impact.

Freshservice is commercial IT service management software made by Freshworks. Freshworks was founded in 2010, and the company is based in United States.

Made by
Freshworks
Maker founded
2010
Source code
Closed

Website Freshworks on Wikipedia

Judgement

What it is
Complete system
What it does
IT service desk with incident, problem, change and asset management, service catalogue and automations.
Adopt it when
A midsize IT team wants ITIL processes without ServiceNow's cost or implementation time.
Watch out
It can feel limited for very large or heavily customised operations.
Ready for
Production-ready
Runs as
Cloud service and mobile app
What the license allows
Closed source: you use it under the maker's terms and cannot change or resell the code.

Judged on 2026-11-03 from the maker's description and Wikipedia. The license and age lines are worked out directly.

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Under it

Every program, Freshservice included, runs on a microchip.

How compilers were built, back to punched paper tape

The description is the maker's own, quoted as written. Facts come from Wikipedia's article on Freshworks and refresh weekly.