incident.io vs Superlog
incident.io and Superlog are both incident management software. incident.io is a commercial product from incident.io. Superlog is open source under Apache-2.0, with 1.5k GitHub stars.
Which to pick
- Pick incident.io when
- An engineering team coordinates incidents in Slack and wants on-call and response in one modern tool.
- Pick Superlog when
- You want a self-hosted OpenTelemetry backend that groups errors into incidents and can pass them to an AI agent.
Side by side
Incident management run from Slack or Teams, with on-call, status pages, post-incident reviews and AI investigation.
An observability tool that ingests OpenTelemetry traces, logs and metrics, groups noisy signals into incidents, and hands them to pluggable AI agents to investigate.
It is a young company, and it works best for chat-centric teams.
Open-core: the community edition only records a local incident summary, and it has no release yet.
Production-ready
Experimental
Cloud service and mobile app
Self-hosted server and cloud service
Not published
TypeScript, Postgres, ClickHouse and Docker
Closed source, sold by incident.io
Open source, Apache-2.0 (permissive)
Closed source: you use it under the maker's terms and cannot change or resell the code.
You can build it into a product you sell, as long as you keep its copyright notice.
No Wikipedia article of its own
1.5k GitHub stars
Not known
New: started 5 months ago, no tagged release yet.
Other comparisons
More incident management and on-call tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.