Chatwoot vs Zoho TeamInbox
Chatwoot and Zoho TeamInbox are both team inbox software. Chatwoot is open source under a license set out in its repository, with 39k GitHub stars. Zoho TeamInbox is a commercial product from Zoho.
Which to pick
- Pick Chatwoot when
- You want to self-host a shared inbox, especially one that handles WhatsApp or chat beside email.
- Pick Zoho TeamInbox when
- You already use Zoho apps and want a team inbox that fits beside them.
Side by side
A customer messaging inbox for email, website chat, WhatsApp, Telegram, SMS and social, with assignment, private notes, collision warnings, canned responses, rules, reports, contact profiles and mobile apps.
A shared inbox from Zoho with thread owners, internal discussions, snooze, templates, rules, shared drafts and a personal inbox for each user.
Reply-time policies are in the paid Enterprise edition, and the chat-style screen handles long email threads less naturally than an email client.
Zoho shows a cost estimator rather than a plain price per user, and its feature page names no collision warning or reply-time targets.
Production-ready (both)
Self-hosted server, cloud service and mobile app
Cloud service and mobile app
Ruby, Rails, Vue, PostgreSQL and Redis
Not published
Open source, license unclear on GitHub
Closed source, sold by Zoho
GitHub could not read the license. Check it in the repository before reusing any code.
Closed source: you use it under the maker's terms and cannot change or resell the code.
39k GitHub stars
No Wikipedia article of its own
Established: started 7 years ago, latest release v4.19.1.
Not known
Other comparisons
More team inboxes and shared inbox tools
Both sides were judged on 2026-11-06 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.