Chatwoot vs GLPI
Chatwoot and GLPI are both help desk software. Chatwoot is open source under a license set out in its repository, with 39k GitHub stars. GLPI is open source under GPL-3.0, with 6.5k GitHub stars.
Which to pick
- Pick Chatwoot when
- You want to self-host a shared inbox, especially one that handles WhatsApp or chat beside email.
- Pick GLPI when
- An IT department wants a free, self-hosted helpdesk and asset register and is comfortable with a PHP application.
Side by side
A customer messaging inbox for email, website chat, WhatsApp, Telegram, SMS and social, with assignment, private notes, collision warnings, canned responses, rules, reports, contact profiles and mobile apps.
IT asset management and ITIL service desk in one: inventory of computers and software, licences, contracts, tickets, changes and a knowledge base.
Reply-time policies are in the paid Enterprise edition, and the chat-style screen handles long email threads less naturally than an email client.
Configuration is deep and the interface takes training; some plugins and hosted options are sold by Teclib.
Production-ready (both)
Self-hosted server, cloud service and mobile app
Self-hosted server and cloud service
Ruby, Rails, Vue, PostgreSQL and Redis
PHP, Symfony, Vue and MySQL
Open source, license unclear on GitHub
Open source, GPL-3.0 (strong copyleft)
GitHub could not read the license. Check it in the repository before reusing any code.
Use inside your business is unrestricted, but anything you distribute that includes it must be released under the same license.
39k GitHub stars
6.5k GitHub stars
Established: started 7 years ago, latest release v4.19.1.
Established: started 11 years ago, latest release 12.0.1.
Other comparisons
More help desk and ticketing software
Both sides were judged on 2026-11-06 from each project's README and GitHub data. License, age and popularity lines are worked out directly.