iTop vs Jira Service Management
iTop and Jira Service Management are both IT service management software. ITop is open source under AGPL-3.0, with 1.2k GitHub stars. Jira Service Management is a commercial product from Atlassian.
Which to pick
- Pick iTop when
- You need ITIL processes tied to a data model you can reshape, and want an open-source product with a commercial vendor behind it.
- Pick Jira Service Management when
- An IT or ops team whose engineers already work in Jira wants service requests linked to development work.
Side by side
IT Operations Portal: a web-based ITSM tool with a configurable CMDB, helpdesk, change, SLA and contract management, and impact analysis.
Atlassian's service desk for IT and business teams with request portals, incident and change management, assets and on-call.
Customising the data model means learning its XML extension system, and several useful extensions are paid.
Configuration sprawl is common, and Atlassian is ending on-premise Server licences.
Production-ready (both)
Self-hosted server
Cloud service and self-hosted server
PHP, Symfony and MySQL
Not published
Open source, AGPL-3.0 (network copyleft)
Closed source, sold by Atlassian
Use inside your business is unrestricted. If you change it and let customers use it over the internet, you must publish your changes.
Closed source: you use it under the maker's terms and cannot change or resell the code.
1.2k GitHub stars
No Wikipedia article of its own
Established: started 8 years ago, latest release 3.3.0.
Not known
Other comparisons
More IT service management (ITSM) and PSA tools
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.