Confluence vs Document360
Confluence and Document360 are both wiki and knowledge base software. Confluence is a commercial product from Atlassian. Document360 is a commercial product from Kovai.co.
Which to pick
- Pick Confluence when
- Your teams already use Jira and need a shared documentation space that links to tickets.
- Pick Document360 when
- A software company needs a branded customer help centre with structured articles and search.
Side by side
A team wiki with pages, spaces, templates and comments, tightly linked to Jira.
A knowledge base builder for public help centres and internal docs, with versioning, categories, analytics and an AI chatbot.
Content sprawls and search is weak without curation, and Atlassian has ended server licences, pushing you to cloud or costly Data Center.
Pricing climbs quickly by tier, and help desk suites like Zendesk include a knowledge base already.
Production-ready (both)
Cloud service and self-hosted server
Cloud service
Not published (both)
Closed source, sold by Atlassian
Closed source, sold by Kovai.co
Closed source: you use it under the maker's terms and cannot change or resell the code. (both)
919 Wikipedia readers a month on phones
No Wikipedia article of its own
Other comparisons
More wiki and knowledge base software
Both sides were judged on 2026-11-03 from makers' descriptions, Wikipedia, READMEs and GitHub data. License, age and popularity lines are worked out directly.